Your privacy matters to us. This Privacy Policy explains in clear terms what personal data acgwin collects from its Indonesian players, why we collect it, how it is stored and protected, and what rights you hold over your information.
Scope of This Policy: This Privacy Policy applies to all personal data processed by acgwin in connection with your use of the acgwin Platform at https://acgwin.cam, including account registration, deposits, withdrawals, game activity, customer support interactions, and marketing communications. By registering an account or using the Platform, you acknowledge that you have read and understood this policy.
acgwin ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our Platform. This Privacy Policy sets out the principles and practices that govern how we handle personal data relating to our Members and prospective Members, primarily individuals based in Indonesia.
We recognize that our Indonesian players entrust us with sensitive personal and financial information when they register an account, deposit funds, or engage with our customer support team. We take that trust seriously. Our data handling practices are designed to ensure that your information is collected only for legitimate purposes, stored securely, shared only where strictly necessary, and never sold to unaffiliated third parties for their own commercial gain.
This policy should be read alongside our Terms & Conditions, which are incorporated herein by reference. Definitions used in the Terms & Conditions and not separately defined in this policy carry the same meaning here.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can identify a living individual, either directly (e.g., full name, email address) or indirectly (e.g., device ID, IP address combined with other data). |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this context, acgwin. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller, under a contractual data processing agreement. |
| "Member" | A registered user of the acgwin Platform who is at least 21 years of age and has completed the account registration process. |
| "KYC Data" | Identity verification documents and associated biometric or documentary data collected to satisfy age verification and anti-money-laundering requirements. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and anonymized analytics data. |
When you register an account with acgwin, we collect your full legal name, date of birth, residential address (including city and province within Indonesia), email address, and phone number. This information is used to verify your identity, confirm your eligibility to use the Platform (including the 21+ age requirement), and communicate with you about your account.
To process your deposits and withdrawals, we collect the payment account details you provide — including Indonesian bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full bank account credentials on our servers; payment data is tokenized and handled via our secure payment processing partners. Transaction records (amounts in IDR, timestamps, and payment methods used) are retained for compliance and dispute resolution purposes.
As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your Indonesian National Identity Card (KTP) or passport. Where video verification is used, we may also process a recorded video of the document check. KYC data is processed by our compliance team and, where applicable, by a licensed KYC service provider under a data processing agreement.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifier, screen resolution, referring URL, pages visited, session duration, and in-game activity logs. This data is used for platform security, fraud detection, technical troubleshooting, and aggregate analytics to improve Platform performance.
We retain records of your communications with acgwin, including live chat transcripts, support ticket correspondence, and email exchanges. These records are used to resolve disputes, maintain quality assurance in our customer service, and comply with any legal obligation to retain records of certain transactions or complaints.
Where you have opted in to receive promotional communications, we retain a record of your marketing preferences, including which channels you have consented to (email, SMS, push notifications) and any subsequent changes to those preferences.
acgwin collects personal data through the following channels:
We process your personal data only for the purposes set out below. We will not use your data for any purpose that is incompatible with those listed here without first obtaining your consent or being required to do so by law.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your acgwin account, including authentication, password resets, and account status updates. |
| Age & Identity Verification | Confirming that you are at least 21 years of age and are who you claim to be, in compliance with our responsible gaming obligations. |
| Payment Processing | Facilitating deposits and withdrawals via Indonesian banks and e-wallets, reconciling transaction records, and handling refunds or disputes. |
| Fraud & Security | Detecting and preventing unauthorized access, multi-accounting, bonus abuse, money laundering, and other fraudulent or prohibited activities. |
| Legal Compliance | Meeting anti-money-laundering (AML), counter-terrorism financing (CTF), and record-keeping obligations under applicable law. |
| Customer Support | Responding to your inquiries, resolving complaints, and maintaining quality assurance across our support channels. |
| Platform Improvement | Analyzing aggregated usage patterns to improve game selection, website performance, and user experience for Indonesian players. |
| Marketing | Sending promotional offers, bonus notifications, and seasonal campaigns — only where you have given explicit opt-in consent. |
| Responsible Gaming | Monitoring play patterns to identify indicators of problem gambling and, where appropriate, proactively engaging our player welfare team. |
We rely on the following legal bases when processing your personal data:
We share personal data with carefully selected third-party service providers who act as Data Processors on our behalf. These include payment gateway operators (handling transactions via BCA, BRI, BNI, Mandiri, and e-wallet providers), KYC verification platforms, cloud infrastructure providers, fraud detection services, and customer support software vendors. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they perform for acgwin.
Where technically necessary for game functionality and fairness auditing, limited game-session data (such as stake amounts, round results, and timestamps) may be shared with our licensed game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers receive only the minimum data required to render and validate game outcomes and are contractually prohibited from using this data for their own commercial purposes.
We will disclose personal data to competent authorities, courts, or law enforcement bodies where we are legally obligated to do so, or where disclosure is necessary to protect the rights, property, or safety of acgwin, our Members, or the public. We will, where legally permitted, notify affected Members of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of acgwin's business, personal data held about Members may be transferred to the acquiring or successor entity. We will notify affected Members via email or a prominent notice on the Platform before their data is transferred and becomes subject to a different privacy policy.
No Data Selling: acgwin does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Period. Your data is used solely to operate, secure, and improve your acgwin experience.
Some of our service providers operate infrastructure located outside Indonesia. Where personal data is transferred to servers or processors in other countries, we ensure that appropriate safeguards are in place — including standard contractual clauses, data processing agreements with equivalent privacy protections, or transfer to jurisdictions recognized as providing an adequate level of data protection.
By using the acgwin Platform, you acknowledge that your data may be processed in jurisdictions other than Indonesia. We take all reasonable steps to ensure that any international transfer of your data is handled with the same level of care and security that we apply to data processed within Indonesia.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data disposal procedures.
acgwin employs a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our technical and organizational security measures include:
Your Responsibility: While we invest heavily in platform security, you are also responsible for safeguarding your own account credentials. Never share your password with anyone, including acgwin staff — we will never ask for your password. If you suspect unauthorized access to your account, contact [email protected] immediately.
The acgwin Platform uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to maintain your session state, store your language and display preferences, support fraud detection, and gather anonymized analytics data about how the Platform is used. Cookies do not contain your full personal data but may contain a session token or anonymized identifier linked to your account.
You may configure your browser to reject or delete cookies at any time. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. Instructions for managing cookies are available in your browser's help documentation. We do not currently respond to "Do Not Track" browser signals, as there is no universally accepted standard for how such signals should be interpreted.
As a Member of acgwin, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.
Request a copy of the personal data we hold about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data held in your account records.
Request deletion of your personal data where it is no longer necessary and no legal retention obligation applies.
Request that we limit how we use your data while a correction or objection request is being resolved.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or for direct marketing purposes at any time.
Withdraw any previously given consent for optional processing activities, such as marketing communications, with immediate effect.
Request human review of any decision made solely through automated processing that significantly affects you.
Please note that some rights are subject to limitations — for example, we cannot erase data that we are legally required to retain for AML compliance purposes. We will inform you of any such limitations when responding to your request.
The acgwin Platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect or process personal data relating to individuals below this age threshold. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered an account on acgwin, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take our obligations with respect to the protection of minors extremely seriously.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where we hold a valid email address for your account, by sending a direct notification to that address at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised policy. If you do not agree with the amended terms, you should discontinue use of the Platform and request account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way acgwin handles your personal data, please contact our Data Protection team using the details below. All communications must be in English or Indonesian; responses will be provided in English.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We will cooperate fully with any such regulatory inquiry.
Contact Reminder: Our email address is displayed as plain text only — [email protected]. We will never ask you to click a mailto link or submit sensitive information via an unencrypted channel. Always verify that you are communicating through the official acgwin Platform before sharing personal or account details.
Six principles that define how acgwin handles every Indonesian player's personal data
Every byte of data transmitted between your device and the acgwin Platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Sensitive fields in our database are additionally encrypted at rest.
acgwin does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. Your information is used exclusively to operate your account, process your transactions, and improve your gaming experience.
We collect only the data we need and use it only for the specific purposes disclosed in this policy. We do not repurpose your data for unrelated activities without first obtaining your explicit consent.
You have the right to access, correct, delete, and port your personal data. Our Data Protection team at [email protected] responds to all verified data rights requests within 30 days, in full compliance with applicable privacy law.
We do not keep your data indefinitely. Clear retention schedules govern how long each category of data is stored — from 12-month rolling log retention to 5-year AML-mandated records — after which data is securely deleted or anonymized.
In the unlikely event of a data breach that poses a risk to your rights, acgwin will notify affected Members promptly and transparently — with details of what happened, what data was involved, and what steps we have taken to contain and remediate the incident.
Our support team is available around the clock to address any data protection question or concern. You can also review our full Terms & Conditions, explore our Responsible Gaming commitments, or check the FAQ for quick answers.
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