acgwin Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all associated policies published on the acgwin platform:

2 Eligibility

2.1 Age Requirement

Access to and use of the acgwin Platform is strictly restricted to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you are at least 21 years old. We reserve the right to request identity documentation at any time to verify age compliance and will permanently close any account found to be operated by an individual below the minimum age threshold, forfeiting any balance held therein in accordance with applicable law.

2.2 Residency

The acgwin Platform is operated for and directed toward players located in Indonesia. By creating an account, you confirm that you are accessing the Platform from a jurisdiction where online gaming is not expressly prohibited under the laws applicable to you personally. It is your sole responsibility to determine whether your use of the Platform is lawful in your specific location. The Company makes no representation that access to the Platform is permissible in all jurisdictions.

2.3 Disqualifying Circumstances

You are not eligible to register or maintain an account if any of the following apply:

• You are under 21 years of age;
• You are an employee, contractor, director, or agent of the Company or any affiliated entity;
• You are accessing the Platform using automated software, bots, or any technical mechanism not authorized by the Company;
• Your account has previously been suspended or permanently closed by the Company for any reason;
• You are subject to a self-exclusion order or have enrolled in any responsible gaming exclusion program that covers this Platform;
• You are acting on behalf of any third party, including through multi-accounting schemes.

3 Account Registration

3.1 One Account Per Person

Each individual is permitted to hold one (1) active account on the acgwin Platform. The operation of multiple accounts — whether under the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds. If you believe a duplicate account has been created in error, you must contact support immediately at [email protected].

3.2 Accuracy of Information

You must provide accurate, complete, and current personal information at the time of registration and keep that information updated at all times. This includes your full legal name, date of birth, residential address, and contact details. Providing false or misleading information — including misrepresenting your identity or age — will result in account closure and forfeiture of all balances, including any winnings generated during the period of the misrepresentation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. The Company will not be liable for any losses resulting from unauthorized access to your account where such access resulted from your failure to safeguard your password. You must notify acgwin immediately if you suspect unauthorized access to your account by contacting [email protected].

3.4 KYC Verification

The Company reserves the right to require identity verification (KYC) at any stage, including at registration, before processing any withdrawal request, or in response to suspicious activity. Acceptable KYC documents include a valid government-issued national ID card (KTP), passport, or other documents as specified by our compliance team. Failure to complete KYC within the stipulated timeframe may result in temporary account suspension until verification is complete.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

The acgwin Platform accepts deposits and processes withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR/Rp). The Company does not accept cryptocurrency or foreign currency transactions.

4.2 Minimum and Maximum Limits

The minimum deposit amount is Rp 50,000. Minimum withdrawal amounts and maximum daily withdrawal limits vary by payment method and account tier. Current limits are displayed within your account dashboard and may be updated from time to time. The Company reserves the right to apply enhanced due diligence procedures for transactions above specified thresholds.

4.3 Withdrawal Processing

Withdrawal requests to Indonesian bank accounts are typically processed within the same session for fully verified accounts. Processing times may extend up to 24 hours during periods of high demand or where additional security checks are required. E-wallet withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja are generally processed faster than bank transfers. The Company reserves the right to request additional documentation before releasing any withdrawal where fraud or money laundering is suspected.

4.4 Withdrawal Conditions

Withdrawals will only be processed to payment accounts registered in your own name. Third-party withdrawals are strictly prohibited. Any deposit made must be wagered at least once before a withdrawal request can be submitted, regardless of whether a bonus was claimed. Deposits that have not been wagered at all may be subject to an administrative processing fee.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits issued by acgwin are subject to the specific terms accompanying each promotion, as well as the general terms set out in this section. In the event of a conflict between a promotion-specific term and these general terms, the promotion-specific term shall prevail to the extent of the inconsistency.

5.2 Wagering Requirements

Bonus funds are non-withdrawable until the applicable wagering requirement has been met in full. The wagering requirement for each promotion is stated clearly on the promotion page. Unless explicitly stated otherwise, wagering requirements must be completed within 30 calendar days of the bonus being credited to your account. Failure to meet the wagering requirement within this window will result in automatic forfeiture of the remaining bonus balance and any winnings derived solely from that bonus.

5.3 Game Contributions

Not all games contribute equally toward satisfying wagering requirements. As a general guideline: slot games typically contribute 100%, live dealer games contribute between 10% and 20%, and certain table games may contribute 0%. The specific contribution rates for each game category are listed on the Promotions page. Bets placed on sports markets during a period of suspended play or on voided events do not count toward wagering requirements.

5.4 Bonus Abuse

The Company actively monitors for bonus abuse, including but not limited to: claiming the same promotion multiple times using different accounts, exploiting wagering requirements through low-risk or hedged betting strategies, and coordinating with other Members to extract guaranteed bonus value. Any Member found to have engaged in bonus abuse will have their bonus balance and associated winnings voided and their account may be permanently closed.

5.5 Promotional Validity

All promotions have defined start and end dates displayed in WIB (Western Indonesia Time, UTC+7). The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any such change does not retroactively affect bonuses already credited to Member accounts in good standing.

6 Betting & Gaming Rules

6.1 Sports Betting

Sports betting markets on acgwin cover a wide range of domestic and international competitions, including BRI Liga 1, the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup, and Timnas Indonesia fixtures. Available market types include Asian handicap (voor bola, the fractional goal-start system widely used in Indonesian sports betting), mix parlay (multi-leg accumulator bets), over/under, both-teams-to-score, and various player and match proposition markets.

All bets are accepted subject to maximum stake limits as displayed at the time of placement. The Company reserves the right to limit stakes or refuse bets on specific markets without giving reasons. Bets accepted in error at clearly incorrect odds (palpable errors) may be voided at the Company's discretion, and the stake will be returned to the Member's account.

6.2 Casino & Slot Games

All casino games and slot titles available on the acgwin Platform are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each game operates using a certified Random Number Generator (RNG) audited for fairness by independent testing laboratories. The Company does not control the outcome of any individual game round. Return-to-player (RTP) percentages are disclosed within each game's information panel.

6.3 Live Dealer Games

Live dealer games are streamed in real time from professional studio environments. Connection interruptions during live game rounds are the Member's responsibility; incomplete bets caused by connectivity issues on the Member's end are handled in accordance with each game provider's published game rules, which the Member is responsible for reviewing prior to play.

6.4 Disputed Outcomes

If you believe a game outcome or bet settlement was incorrect, you must raise a dispute with our support team at [email protected] within 72 hours of the event in question. Disputes raised beyond this window may not be investigated. The Company's decision on all game and bet settlement disputes is final, subject to any escalation process outlined in Section 14.

7 Prohibited Conduct

The following conduct is strictly prohibited on the acgwin Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required:

• Operating more than one account or assisting others in doing so;
• Providing false identity information or impersonating another person;
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit game mechanics, or gain any technical advantage;
• Colluding with other players at live dealer or poker tables;
• Exploiting software bugs, glitches, or errors in game logic to generate winnings — any winnings derived from such exploitation will be voided;
• Engaging in any form of money laundering, structuring, or using the Platform to transfer funds for purposes unrelated to gaming;
• Attempting to manipulate sports events on which bets are placed, or placing bets with knowledge of manipulated outcomes;
• Sharing login credentials with any third party or allowing third parties to operate your account;
• Using the Platform while subject to a self-exclusion order or a court-ordered gambling prohibition;
• Engaging in any conduct designed to harass, threaten, or abuse acgwin staff or other Members.

8 Intellectual Property

All content on the acgwin Platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, written content, and software — is the intellectual property of the Company or its licensed suppliers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only.

You may not reproduce, copy, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without prior written consent from the Company. Unauthorized use of the acgwin brand, including the use of our trademarks in search engine advertising, affiliate marketing without an active agreement, or mirroring of the Platform's content, is strictly prohibited.

9 Limitation of Liability

9.1 Platform Availability

The acgwin Platform is provided on an "as available" basis. While we strive for maximum uptime and technical reliability, we do not guarantee that the Platform will be available without interruption, error, or delay. Scheduled maintenance windows will be communicated in advance where practicable. The Company shall not be liable for any loss of winnings, missed bets, or other damages arising from Platform downtime or technical failures beyond our reasonable control.

9.2 Cap on Liability

To the fullest extent permitted by applicable law, the total aggregate liability of the Company to any Member for any claim arising from use of the Platform shall not exceed the value of the deposits made by that Member during the 30-day period immediately preceding the event giving rise to the claim. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages under any circumstances.

9.3 Member Responsibility

Members use the Platform entirely at their own risk. The Company does not guarantee any particular outcome from any wager, game round, or promotional offer. Gaming involves risk; past results are not indicative of future outcomes. You should only wager amounts you can comfortably afford to lose.

10 Privacy & Data

The collection, storage, and use of your personal data by acgwin is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you acknowledge that you have read and accepted the Privacy Policy in full. The Privacy Policy explains what data we collect, how it is used, with whom it may be shared, and how you can exercise your data rights.

In summary, your personal data is used to: verify your identity and age; process deposits and withdrawals; comply with anti-money-laundering obligations; improve Platform functionality; and communicate relevant promotional offers where you have opted in. We do not sell your personal data to unaffiliated third parties for their own marketing purposes.

11 Responsible Gaming

acgwin is committed to promoting responsible gaming across all aspects of its Platform. We provide a suite of tools designed to help Members maintain control of their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are accessible within your account settings or by contacting our support team.

We enforce a strict 21+ age policy and conduct regular reviews to identify patterns of play that may indicate problem gambling. Where such patterns are detected, our player welfare team may reach out proactively. Members who believe their gaming is becoming problematic are strongly encouraged to use our self-exclusion tools or contact [email protected] for assistance. Full details of our responsible gaming program are set out on the Responsible Gaming page.

12 Amendments to These Terms

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will endeavor to provide at least 7 days' advance notice via a notice posted on the Platform or by email to the address registered on your account. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and close your account before the amendment takes effect.

The date at the top of this page ("Last Updated") reflects the most recent revision. We recommend that Members review these Terms periodically to remain informed of any changes.

13 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed to operate. The parties agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any disputes that cannot be resolved through the Company's internal dispute resolution process.

Members accessing the Platform from Indonesia do so of their own volition and are responsible for compliance with any local laws applicable to them. The Company makes no representation that the content of this Platform is appropriate or lawful in all jurisdictions. Nothing in these Terms creates any right or entitlement under Indonesian law to a license for the provision of online gaming services.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the acgwin Platform, please contact our support team through any of the following channels:

• Email Support: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform
• Support Hours: Our Indonesian-speaking support agents are available around the clock, with peak staffing between 08:00 and 24:00 WIB

We aim to acknowledge all written inquiries within 24 hours and to provide a substantive response within 5 business days. For urgent account security matters, we recommend using the live chat channel for the fastest response.